PeopleFit introduced us to the concepts of Requisite Organization and helped us apply them to our chaotic situation. I’ve seen the difference they make.
We are working normal hours now, and my emails are down from several hundred to 75 per day. My department is no longer a roadblock. We are resolving 90% of customer complaints within our 30 day goal and we are delivering customer surveys in a matter of weeks when it used to take months. The quality of my hiring decisions is better. I’ve hired four people in the last year and they have all been stellar performers, and people are staying longer than two weeks!
These concepts inform all my processes now. When I make changes, when I create new roles, when I hire, these concepts are always on my mind. — Marcy Matlosz, Global Director of Quality and Regulatory Affairs, Mallinckrodt Baker, Inc.